What We Do Agile Transformation Up your flexibility and ability to impact the big picture. As leaders in Agile transformation, we’ve advised, guided, trained, coached and mentored over 20,000 leaders, business partners and technology professionals. We focus our approach on your goals, and help you tackle Agile transformation in digestible chunks. With collaboration, feedback and continuous improvement as your M.O., you’ll adapt faster. IT Service Management (ITSM) Ensure stability in your environment and accelerate responsiveness while better aligning services to the needs of the enterprise through service management. We help you go from managing stacks of individual components to focusing on the delivery of end-to-end services to the business. Whether you’re embarking on your service management journey or are looking to mature existing processes, our seasoned experts can take you to the next level. Organizational Change Management Change management is a core competency in the transformation era. Prepare, equip and motivate your people so you can soar past the change curve and reap productivity ROI. We’re the jolt of energy that can help you overcome resistance, so you can innovate, evolve and own change. Business Transformation and PMO Services Business and IT must move forward together. We’ll help strengthen your project management practices to optimize use of people, processes, tools and technologies to achieve your goals. By doing the right things, consistently, your organization will be in position to improve delivery speed and quality, while allowing you to focus on business-enabling strategic work. Service Management Technologies The right tech enables and empowers. We help you identify and implement the tools and processes that will make you more efficient and economical. We can speed up service transformation through end-to-end support or modular implementation of service management platforms. Application Management and Outsourcing With less burden, you’ll move forward faster. We tackle day-to-day app management activity to impact strategic alignment, agility and cost efficiency, so your team can focus on building better products.
Enterprise Service Management Rev up maturity 10,000 parts flying in formation don’t make an airplane. The people and technology that support your organization must work in tandem with each other and business goals to soar ahead. We offer a sophisticated approach to service transformation that helps you ramp up service maturity and pivot with change. As your force for change, we help you effect transformation in an agile, controlled manner. We have the subject matter know-how and experience to guide your team through a full transformation. Moving at smart speed, you can boost productivity, navigate disruption and dominate competition in the face of speed-of-light technology change. Flying high at smart, sustainable speed? Just imagine where you'll land.
Our review platform employs our innovative SmartScore™ method to evaluate all the software in the IT Service Management Software category to help you decide on the best possible software. It analyzes the following aspects: essential modules, collaboration features, custom elements, integrations with other services, simplicity, help & support, how secure a software is, support for smartphones and tablets, ratings in media. As of now, Samanage is the leader in this category and we gave it the highest score in our tests. Following extensive testing it had the best results among its competitors and our reviewers strongly suggest that you include it as one of the alternatives for your needs.
A recent, deep-dive study on IT Service Management reveals that users on both sides of the help desk are frustrated, overwhelmed and underserviced by current product offerings. The technology is ripe for progression to the next level, but a new vision focused on how ITSM can better impact modern organizational structures is required.
Incident Management Streamline service restoration with intelligent routing and built-in collaboration. Problem Management Identify the root cause of issues and proactively prevent future disruptions. Change and Release Management Reduce change-related risks and costs while accelerating the release of business services. Request Management Give end users a modern, consumer-like experience through a self-service portal. Virtual Agent Use chatbots to provide consistent IT services that increase CSAT and IT productivity. Agent Intelligence Resolve issues faster by using machine learning to categorize, route, and prioritize issues. Performance Analytics Create real-time dashboards and reports with 50+ security-specific KPIs. Walk-Up Experience Boost customer satisfaction with a streamlined channel for face-to-face IT support requests. Knowledge Management Capture and package knowledge from across the organization for employees to access on demand. Asset and Cost Management Track costs, quantities, and contracts for hardware and virtual assets. Reports and Dashboards Generate and distribute customized reports and dashboards on demand and in real time. Service Level Management Monitor performance against service commitments and prioritize, reassign, and escalate tasks. Configuration Management Track the states and relationships of configuration items in your technology environment. Benchmarks Compare your ITSM performance to industry averages and optimize with recommendations. Surveys and Assessments Drive continual service improvement with feedback and assessment results for any service. Continual Improvement Management Manage improvements from ideation through delivery by aligning people, processes, and data.
Enterprise Service Management Rev up maturity 10,000 parts flying in formation don’t make an airplane. The people and technology that support your organization must work in tandem with each other and business goals to soar ahead. We offer a sophisticated approach to service transformation that helps you ramp up service maturity and pivot with change. As your force for change, we help you effect transformation in an agile, controlled manner. We have the subject matter know-how and experience to guide your team through a full transformation. Moving at smart speed, you can boost productivity, navigate disruption and dominate competition in the face of speed-of-light technology change. Flying high at smart, sustainable speed? Just imagine where you'll land.
Our review platform employs our innovative SmartScore™ method to evaluate all the software in the IT Service Management Software category to help you decide on the best possible software. It analyzes the following aspects: essential modules, collaboration features, custom elements, integrations with other services, simplicity, help & support, how secure a software is, support for smartphones and tablets, ratings in media. As of now, Samanage is the leader in this category and we gave it the highest score in our tests. Following extensive testing it had the best results among its competitors and our reviewers strongly suggest that you include it as one of the alternatives for your needs.
A recent, deep-dive study on IT Service Management reveals that users on both sides of the help desk are frustrated, overwhelmed and underserviced by current product offerings. The technology is ripe for progression to the next level, but a new vision focused on how ITSM can better impact modern organizational structures is required.
Incident Management Streamline service restoration with intelligent routing and built-in collaboration. Problem Management Identify the root cause of issues and proactively prevent future disruptions. Change and Release Management Reduce change-related risks and costs while accelerating the release of business services. Request Management Give end users a modern, consumer-like experience through a self-service portal. Virtual Agent Use chatbots to provide consistent IT services that increase CSAT and IT productivity. Agent Intelligence Resolve issues faster by using machine learning to categorize, route, and prioritize issues. Performance Analytics Create real-time dashboards and reports with 50+ security-specific KPIs. Walk-Up Experience Boost customer satisfaction with a streamlined channel for face-to-face IT support requests. Knowledge Management Capture and package knowledge from across the organization for employees to access on demand. Asset and Cost Management Track costs, quantities, and contracts for hardware and virtual assets. Reports and Dashboards Generate and distribute customized reports and dashboards on demand and in real time. Service Level Management Monitor performance against service commitments and prioritize, reassign, and escalate tasks. Configuration Management Track the states and relationships of configuration items in your technology environment. Benchmarks Compare your ITSM performance to industry averages and optimize with recommendations. Surveys and Assessments Drive continual service improvement with feedback and assessment results for any service. Continual Improvement Management Manage improvements from ideation through delivery by aligning people, processes, and data.
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